yoga you can trust

faq

Can I cancel my membership?

Our Goodyear Membership is the most generous available.

You may pause your membership anytime for a minimum of 2 weeks, up to 2 months!

Move beyond our bordering zip codes and we’ll cancel your membership with 30 days advance notice and proof of address.

Cancel prior to the end of your commitment for any other reason and you’ll simply return the discount you received for no further obligation. So if you choose to cancel in month 6, we’ll pretend you signed up for the 3 month commitment at $99 per month. So, a final charge of $144 ($99-$75=$24 x 6 months = $144) will relieve you of any further obligation.

That said, we can’t think of any reason you’d want to cancel. Tell us how we can satisfy you. What class times, levels and styles do you prefer? Give us feedback to guide our teachers and our hiring process. We’re committed to serving you.

Can I get a refund on my goodyoga purchase?
All services have a 3-day window for refund. If you use it, obviously you spent it. After three days, there are no refunds on workshops, single classes, or class packs (see membership information below). Sorry. We have to pay people the mullah to give you outstanding yoga classes.

Do my credits expire?
NO. Single class and class packs do not expire. If they go inactive, email guru@goodyoga.com to reactivate.

goodyoga MEMBERSHIPS
Refunds will be issued only if requested within 3 days of initial purchase. Email guru@goodyoga.com to initiate a membership refund. Goodyoga offers installment and prepay options for memberships. Prepay is not discounted more than 10% of the monthly installment pricing as stipulated by laws governing bond securities and health clubs.

When do you open the studios?
Studios generally open 15 minutes prior to the start of class. You might get lucky one day and find a teacher there early, but don’t panic if someone isn’t there.

Can I leave my mat at the studio?
Yes! As of September 2nd, 2014, we offer a $10 a month mat storage fee with a $5 one-time tagging charge. Cancel at any time, return your tag, and take your mat home. We would love to give it for free, but we are running out of space.

Do you have a class schedule I can take home with me?
Nope. We are a digital company. Download the goodyoga app on your smart phone for easy registration!

I was registered for a full class and my spot was given to someone else. Why?
Registered students should arrive at least 10 minutes before class. A few minutes before the start of class, if you have not arrived, we will likely offer your reservation to someone on the waitlist or a drop-in. Students can help by de-registering from class if they are unable to attend.

I am on the waitlist. Should I still come to the studio?
It is not unusual for students register for a class and then not show up. While we cannot make guarantees, we are often able to accommodate people on the waitlist. Please help by remembering to cancel your reservation if you plan on not attending.

My favorite teacher isn’t on the schedule. Why?
It’s the nature of yoga studios in an urban environment to have constant fluctuation of the schedule and the staff. Needs change, people grow, teachers find new paths, but we say farewell with gratitude in our hearts. goodyoga prides itself on finding warm and caring teachers. We listen to student feedback and do our best to deliver. If you have thoughts, email us. We are happy to listen.

I got to class 6 minutes late and the door was locked. Why?
For the safety of our students, we have to lock the doors after class starts. We generally wait about 5 minutes after class begins. If you've arrived late and the door is locked, join us for the next one. No hard feelings.

How long do I have to de-register from class before I am charged?
goodyoga does charge for last minute cancellations. You can cancel anytime up to ten minutes before the start of class with no charge. Our unlimited members enjoy the perks of not being charged the class credit. All the more reason to become a member.

NO REFUNDS after 3 days of purchase on memberships. Credit can be offered if circumstances are appropriate at the discretion of management.

Please read contracts carefully before accepting the terms. We do have a cancellation policy, as well as a freeze policy. Make sure you understand it.

REGARDING goodyoga SUSPENSION of ANNUAL MEMBERSHIPS
30 days notice is strongly recommended as stated in contracts for freeze requests. We do not retroactively freeze memberships. Limit of 60 days freeze, no exceptions. No transfers of memberships. Membership suspension is not offered for our goodauto $99 contract.

I’ve never done yoga before. What classes should I take?

Welcome to goodyoga and congrats on your practice. Look for goodintro A, any B level classes and E levels to start. Get to know the teachers and find someone that you connect with. Make sure to do our introductory special. $40 for 4 weeks.

Does goodyoga have mats to rent?
We have mats available free of charge. Just find the black mats hanging on the racks. Be sure to wipe them clean before and after use, just to be safe.

refund policy

ALL goodyoga services have a 3-day window. If you use it, obviously you spent it. After three days, there are no refunds on workshops, single classes, or class packs (see *membership refund information below). Sorry, we have to pay people the mullah to give you outstanding yoga classes.

membership refund policy

Refunds ONLY if requested within 3 days of initial purchase by writing to guru@goodyoga.com. goodyoga offers installment and prepay options for memberships. Prepay is not discounted more than 10% of the monthly installment pricing as stipulated by laws governing bond and health clubs.

NO REFUNDS after 3 days of purchase on memberships. Credit can be offered if circumstances are appropriate at the discretion of management. Please read contracts carefully before accepting the terms. We do have a cancellation policy, as well as a freeze policy. Make sure you understand it.